Empiriecom News

20.10.2026

The Voucher Bar: So your promotions aren't just seen - they're actually used!
Image

15.10.2026

Did you know that we have an AI Assistant in our CMS?
Image

01.10.2026

Customer reviews at a glance: How our AI helps with online shopping
Image

28.05.2026

AI Day at empiriecom - learn, share, repeat
Image

27.01.2026

A Strategic Alliance for Data Sovereignty: STACKIT, empiriecom, and adesso Launch German End-to-End Ecosystem for E-Commerce
Image

03.11.2025

empiriecom x ECC Cologne: More visibility. More reach. More exchange.
Image

18.06.2025

Replatforming the online stores of OTTO.nl and LASCANA.nl to the empiriecom commerce suite
06.02.2025

Client Specific Views: More flexibility for customised designs
21.01.2025

AI SEO Assistant for Drupal: Smart automation for better rankings
Image

21.05.2024

empiriecom at the devopsdays in berlin!
Image

16.05.2024

Expert Review at manufactum: Usability insights to optimize the shopping experience!
24.04.2024

Usability test at Personalshop: An exciting journey through the user experience

More news

08.10.2026
Wero at BAUR: The new payment method continues to evolve

For some time now, BAUR customers have been able to pay with Wero. This European payment method is used for paying invoices and outstanding balances. But we’re not stopping there. With Wero, we’re expanding our e-commerce solution to include an additional payment option. Customers can use it to make their payments easily and conveniently. At the same time, we are committed to a European solution that can help further develop payment transactions in Europe and strengthen digital sovereignty. In the future, Wero will also be available directly when shopping at BAUR. With the upcoming changes next year, the payment method will be integrated directly into the ordering process. Wero is evolving step by step at BAUR - from its initial applications to becoming an integral part of the digital shopping experience.
26.05.2026
empiriecom as exhibitor at the K5 Future Retail Conference 2026

empiriecom will be represented at this year's K5 Future Retail Conference in Berlin with its own exhibition stand. Together with adesso and STACKIT, we will be presenting our operating model for digital retail and look forward to exchanging ideas with decision-makers, innovators and industry experts. The focus will be on topics such as digital sovereignty, future-proof e-commerce architectures and strategies for secure, scalable and long-term controllable online commerce. The operating model supported by empiriecom combines platform, cloud and implementation in a clear chain of responsibility. Visit us on June 23 and 24, 2026 at the Estrel Berlin, Hall 2, Stand 69. We look forward to exciting discussions about the future of e-commerce.
17.12.2025
baur.de reaches top 10 position of the most accessible online stores in Europe!

In the QualiBooth study "State of European eCommerce Accessibility 2025", baur.de scored 95 points, making it one of the top 10 most accessible online stores in Europe and one of the leading German e-commerce sites in terms of accessibility. For us at empiriecom, this result is above all the result of continuous teamwork. Over the course of two years, we have worked together to design our clients' stores in such a way that they can be used by all users - not only for regulatory reasons, but so that no one is excluded from online shopping. Accessibility is the result of the interaction of many disciplines: UX research, UX design and development. Accessible solutions were designed and technically implemented in accordance with WCAG standards. The usability tests with people with disabilities that our UX research team carried out with the support of Pfennigparade in Munich were particularly valuable. These perspectives provide insights that automated tests and scores alone cannot provide and are an essential addition. Even though 95 points is a strong result, we do not see accessibility as a completed task. It is part of our daily business and is continuously being developed. Click here for the full study: https://www.qualibooth.com/news/state-of-european-ecommerce-accessibility-2025
27.11.2025
Accessibility & user intentions: UX exchange for better online shopping!

Our regular exchange with our colleagues from witt-group on November 17th once again provided fresh food for thought and plenty of inspiration! Both sides brought exciting topics to the table, such as accessibility and user motivation when entering the store, as well as the question of how we can better understand and serve the different user intentions, such as targeted searching or relaxed browsing. Particularly cool: Aileen and Paula presented the Uselab on accessibility in the baur.de store. Our user researchers traveled to Pfennigparade in Munich for this Uselab. We also considered how the expertise of Baur's representative body for severely disabled employees could be optimally integrated into the processes. A real win for empiriecom and witt-group! A look at the tools was also exciting: empiriecom recently started using the mousetracking tool Microsoft Clarity (free of charge!), while witt-group relies on Content Square.
And last but not least: Figma updates, insights into the "Best Practice Club" and an exchange of experiences about the lived testing culture were of course not to be missed. UX KPIs? They'll be on the agenda next time and we're already looking forward to it!
Also present were: Sarah, Marlena, Aaron, Fanny and Katrin from witt-group and Nik, Aileen, Lucie, Martin, Paula, Lena, Samantha and Clara from empiriecom.
08.10.2025
Watch webinar recording | #BetterECommerce: Best Practice Otto Austria Group - Optimal performance with the empiriecom commerce suite & GK AIR Personalization

How can e-commerce customers be provided with truly relevant product recommendations? This is exactly what our LIVE webinar on 14 October 2025 was all about. Together with our reference customer Otto Austria Group, we showed how optimized personalization in online stores makes the decisive difference - from the technological basis to successful implementation in live operations. In a discussion with Lukas Maier from the Otto Austria Group, we also provided exclusive insights into the personalization strategy. These practical perspectives were complemented by the expertise of our partners: In combination with the empiriecom commerce suite and GK AIR Personalization, it becomes clear how a high-performance onsite journey is created that addresses customers individually and optimally exploits conversion potential. Expert Markus Elbers from GK AIR showed the technological possibilities of personalization, while Jan Lippert from nexum presented the successful integration of the project. Watch the recording of our webinar now and discover how intelligent personalization can take your e-commerce to the next level! Watch the recording here: https://www.linkedin.com/events/betterecommerce-bestpracticeott7378774965912805376/theater/
25.09.2025
Diary study: Real user experiences in the BAUR app

Our user researchers Paula and Aileen recently conducted a diary study with 17 participants in the BAUR Shopping app - the first of its kind for some time. The aim was to gain deeper insights into app usage and understand how users find their way around it. A traditional usability test would not have been able to provide all the desired information. Communication with the participants was straightforward via WhatsApp broadcast - a communication option that was easy to implement and cost-effective to use after clarifying data protection aspects. Recruitment was carried out via push notifications in the app and a survey to ensure that the participants used WhatsApp, agreed to be contacted and basically met the criteria for participation (e.g. affinity for online shopping, frequent use of the app, etc.). The feedback on the study itself was consistently positive. For example, the participants praised the inviting recommendations on the homepage and the good handling as well as the many options of the filter function in the product list. The authenticity of the shopping situations in which the customers found themselves, which is not available in this form in other test environments, was particularly valuable. This allowed them to answer the questions when and where they wanted, for example at home on the sofa or on the move. The diary study thus provided important insights into the actual use of the BAUR app and showed how valuable this method is.
17.09.2025
Adyen: A further component of our digital payment processing!

Adyen is a service provider and an integral part of our payment ecosystem offering. Although our customers do not interact directly with Adyen, this service provider manages central processes for our online stores in the background. Adyen's role and added value: Efficient processing: Adyen handles the technical communication with credit card companies and payment services such as PayPal and ensures that transactions are processed securely and quickly. For our customers, the payment process remains seamless and familiar. Diversity through integration: Adyen gives us access to a wide range of global payment methods via a single technical connection. This significantly reduces our internal integration effort. Future-proof: Adyen's rapid implementation of new payment methods (e.g. biometrics in the apps) means that our stores are always technologically up to date, without complex internal effort. Successful knowledge transfer: Originally used by Otto NL, the Adyen integration was standardized for the BAUR Group by empiriecom. This means that other Group stores can use this service flexibly. Adyen is a further component of our payment infrastructure that contributes significantly to secure and diverse payment options in our stores.
05.08.2025
BabyOne optimizes online store with new empiriecom search

BabyOne recently completely revamped its online store and migrated to a new version. As part of these changes, the search function was also reorganized. BabyOne chose empiriecom as the provider for the optimal product. A particularly convincing argument for the empiriecom search was the business rule engine, which makes it possible to rank product lists and search results specifically according to individual KPIs such as profitability or brand priority. The many setting options in the search back office, such as self-learning filters and other filter configurations, are further convincing highlights. With the empiriecom search, BabyOne gets a complete response of all products for product lists and search results, which they can render and display efficiently and easily in their logicless frontend. empiriecom also provided a preconfigured admin panel including stop words. Thanks to a close and intensive exchange, the implementation went smoothly and BabyOne is taking the shopping experience to the next level with the new search and is focusing on maximum flexibility and user-friendliness.
19.03.2025
First Shopping-Apps for LASCANA Austria & Switzerland - presented by empiriecom Commerce Suite

By using our empiriecom commerce suite, we provide shopping apps within the platform in addition to the web store - all included in the price of the suite. As a result, lascana.at and lascana.ch now also have the option of offering their products in both an Android and an iOS app. With the introduction of the shopping app through the Commerce Suite, LASCANA gains a number of advantages. With an app as an additional touchpoint, LASCANA has the opportunity to strengthen the bond with existing customers in particular through special offers and targeted notifications, thereby increasing sales. The user-friendly interface makes it easy to browse items and products and supports account management. As the shopping app is part of our empiriecom Commerce Suite, we enable fast implementation and ensure that it is always state-of-the-art and takes current market trends into account. Dynamic areas such as the checkout are always kept up-to-date thanks to our strategic webview integration and promote a flawless experience, without platform limitations. We show the other advantages of native shopping apps for online retailers here: https://empiriecom.com/en/products/app/
18.09.2024
empiriecom and LARS NYSØM: A joint project for target group profiling

In an exciting project, empiriecom and the LARS NYSØM brand worked together to develop a better understanding of the brand's target group and optimise brand communication. The starting point was the challenge that Amazon, as the main sales channel, provides little data on shoppers.

To change this, a population-representative panel was used. Various groups were identified using targeted questions that shed light on the participants' values and lifestyle. These clusters were then further refined using factor and cluster analyses to find out how differently the target groups react to the LARS NYSØM brand and what associations the brand evokes in potential customers.

Two very different target groups emerged: a more material-orientated group and an experience-orientated group. To better understand these segments, demographic data and values were added to create comprehensive personas that can serve as a basis for future marketing strategies.

‘The project was an important step for LARS NYSØM to better understand our target groups and strategically optimise future brand communication,’ say Sebastian Fritz and Patrick Fischer, founders of LARS NYSØM.

Show more news